Lenovo Frequently Asked Questions
What Lenovo Services cover data backups?
To ensure your backups are fully covered, we recommend you pair Lenovo Software Services for backups with Lenovo Services or Maintenance Contract.
Can I transfer Lenovo Services from one machine to another?
In order to ensure you can redeem the services stated and receive the complete range of repair, maintenance and support benefits, each machine needs its own Lenovo Services.
Will my Lenovo Services automatically be renewed?
No, but we will contact you 30 days before it expires to give you time to renew and ensure you’re never without valuable cover.
Should I buy an upgrade or post warranty Lenovo Service?
It all depends on your specific business needs, but customers frequently buy a 3 year Lenovo Service Upgrade followed by a 1 or 2 year Lenovo Service Post Warranty.
Is there a service tailored for setting up new software and hardware?
Yes, you can buy a Service Pack and Maintenance Contract to cover installations.
Is my Maintenance Contract still valid if I modify my Lenovo hardware?
Yes, as long as you use genuine Lenovo parts and they’re installed by a Lenovo engineer.
If I sell my Lenovo hardware, can I also transfer my Lenovo Services
No, Lenovo Services benefits are only available to the business they’re registered to – but the new owner can buy their own Lenovo Services for the hardware.
What does Committed Service mean?
Committed Service is an option that means your agreement will state that an approved engineer will arrive on-site within 4hrs to repair your equipment.
What service levels can I choose from?
You can tailor your cover to suit your needs and budget, with a choice of cover length (e.g. 1 and 2 year cover options), 9 to 5 or 24/7 response and next business day or same day service.
What makes you an approved Lenovo specialist?
We’ve been a trusted Lenovo partner for over 10 years, have over 40 dedicated account managers around the world and can deliver the vital IT business support you need, when you need it.
Can you manage my entire IT system?
Absolutely. Simply send us the serial numbers, models and types and we’ll contact you before your current warranty runs out to discuss your renewal options. We can also help if you have equipment from other manufacturers such as HP, Cisco or Dell, so please ask about our IBM Multi-Manufacturer option.
Can I extend or upgrade Lenovo warranties for different hardware in different countries?
Yes. We can put you in touch with dedicated account managers around the world who can help you buy Service Packs in over 80 countries.
My business is based in the UK, so why do I have to buy Service Packs for my foreign offices in each individual country?
This is for tax legislation reasons. However, with Europlus Direct, it’s easy, because you can buy through our global account managers, so the process is simple and straightforward.
How do I pay for Lenovo Services, Software Services and Maintenance Contracts?
To keep things nice and simple, you can pay in advance by bank transfer or cheque.
What currencies do you accept?
We welcome a wide range of currencies; sterling, euros, US dollars, Swiss francs and Danish krone.
Can I keep things simple with one invoice in one currency?
Yes. Just tell us whether you’d like to deal in sterling, euros, US dollars, Swiss francs and Danish krone and we’ll take care of the rest.
Quotes and contacts
Multi country support
My hardware is in separate countries, do I have to buy support in those countries?
So that you can fully redeem all the services available in your agreement, your agreement has to be bought in each relevant country. However, with Europlus Direct, our dedicated account managers can help you with an easy registration process, so contact us today.
What kind of support is available, worldwide?