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IBM ServicePac Upgrades

An IBM ServicePac upgrade is a standard contract that upgrades the level of maintenance support you receive with the base warranty on your new IBM hardware. Providing comprehensive technical support and a fast, effective problem resolution service, it is available for a range of IBM platforms and hardware.

Depending on your budget and level of cover you require, there are a number of IBM ServicePac upgrade options, which are priced in predefined step-ups to the base maintenance charge.

Why upgrade the base-warranty on your IBM hardware?

  • Complete repair according to IBM specifications ensuring reliability and longevity of your machine
  • One off price includes all call out charges, additional parts and all labour, no hidden charges (subject to the IBM ServicePac T’s & C’s)
  • Minimise downtown thanks to a rapid a efficient repair service provided by IBM
  • EPD will register all your ServicePac free of charge and remind you 30 days prior to the next expiry date.

For relatively little extra cost we at EPD offer a choice of 3, 4 or 5 year ServicePac Upgrades made available by IBM. Hours of coverage range from 9/5 to 24/7 cover, and service levels range from Next business day to same day service, allowing you to tailor your order to suit your needs and budget.

IBM ServicePac MUST be purchased in the country where the hardware is located. If IBM ServicePac is purchased outside of the country then service will NOT be redeemable should you experience hardware failure

We at EPD realise IT services are a complex area – which is why we have IBM trained advisors to help you make the right decision. Call your EPD Account manager on +44 845 076 0061.