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IBM ServicePac – Software

EPD offers IBM Software ServicePac giving remote assistance on a range of IBM software products. Available as either Upgrade or Post Warranty options, the software includes problem determination, problem resolution, delivery and installation of solutions. It also contains usage advice for your product, performance and capacity management, availability management and preventive care.

The IBM software you decide on will depend on your equipment’s current support status. If your hardware is new, a Software ServicePac Upgrade is what you need. If the base warranty or Upgrade ServicePac has expired, or is near its expiry date, then you need the IBM Post Warranty ServicePac.

Software support offerings:

  • A 90 day start-up support program for System x
  • A 180 day start-up support program for System x and BladeCenter
  • Remote technical support for System x and BladeCenter, with both 1 and 3-year options
  • A Support Line for MS Windows or Linux on System x, again with 1 and 3 year options
  • A Support Line for VMware, again with1 and 3-year options
  • A Linux Support Line
  • IBM Director, plus selected programs such as RDM

We at EPD realise IT services are a complex area – which is why we have IBM trained advisors to help you make the right decision. Call your EPD Account manager on +44 845 076 0061.