Kind Words

At EPD, we pride ourselves on our excellent customer service. After all, we’re upholding the name of IBM,
a company with a great reputation for service. Here’s a selection of customer comments.

M86 Security has a verity of customers all around Europe with special warranty demands and questions. In the period of time I have worked with EuroPlusDirect (since March 2008) I have received high level of service and professional assistance on IBM warranty requirements. Prompt response to all our questions and issues, assistance in understanding IBM’s warranty terminology and rolls, including assisting us to build an inter-company process to assure our customers and sales manager have full visibility on IBM’s warranty options. M86 Security is relying on EuroPlusDirect’s account manager professionally when facing conflicts with IBM warranty for our hardware.

We have been working with Europlus Direct for over 3 years. It is certainly one of the most responsive, competitive and professional vendors we came across. We are most satisfied from the outstanding level of service we get: the professional answers, the accuracy and responsiveness,
the competitive pricing and efficient processes – starting with quotes till delivery of ServicePacs, completion of registration, invoices, etc.
Our requests for quotes are replied to so fast and pricing are usually competitive. The lead time is met, and any general question or request is always seriously checked and investigated.
Marleen Watts, our account manager, manages to provide all the service we need and more with the most wonderful attitude and feeling – a lot of dedication and commitment.
Thank you for this partnership!
US Business Partner