An IBM ServiceSuite is one sole contract between the end-user and IBM and provides essential maintenance support for IBM hardware and software.
Ideal solution for IBM customers
Older IBM hardware
Hardware not supported by IBM ServicePac
You require a customized service level
You run high-end IBM servers
Have a custom-built system configuration
Have multiple pieces of IBM hardware
Major IBM platforms
System z, i, p ,x
BladeCenter
Networking,
Storage,
Printing Systems
A range of supported non-IBM products
Benefits of IBM ServiceSuite
Straight-forward maintenance solution
Easy to purchase and maintain
One contract between customer and IBM
Annual pre-paid invoicing
Renewal reminder
Enhanced Technical Support.
IBM ServiceSuite Base Offerings
Machine repair
Machine preventative/predictive maintenance
Error analysis/remote support facility
Problem and Engineering change management
IBM Maintenance of approved non-IBM machines
System defect voice support